Shipping Policy<\/p>\n\n\n\n
Last Updated: September 23, 2026<\/p>\n\n\n\n
This Shipping Policy explains how Nan’an Tingfengzhe Communication Equipment Co., Ltd. (\u5357\u5b89\u542c\u98ce\u8005\u901a\u8baf\u8bbe\u5907\u6709\u9650\u516c\u53f8), trading as SHJ Communications, processes and delivers orders placed through https:\/\/tiengu.com<\/a>.<\/p>\n\n\n\n Orders are normally processed within 1\u20135 business days after payment has been successfully received and verified.<\/p>\n\n\n\n Orders placed on weekends or public holidays may be processed on the next business day. Some products, large orders, customized products, and temporarily unavailable items may require additional processing time.<\/p>\n\n\n\n If we cannot ship an order within the estimated processing period, we will contact the customer using the email address provided with the order. Where required by applicable law, customers may agree to the delay or cancel the unshipped order for a refund.<\/p>\n\n\n\n We ship to the countries and regions available during checkout.<\/p>\n\n\n\n Shipping availability may depend on:<\/p>\n\n\n\n \u2022 Product type If an order cannot legally or practically be shipped to the selected destination, we may cancel the affected order and refund the amount paid for the unshipped products.<\/p>\n\n\n\n Available shipping methods and shipping charges are displayed during checkout after the customer enters a valid delivery address.<\/p>\n\n\n\n Depending on the destination and order, we may offer:<\/p>\n\n\n\n \u2022 Free shipping A free-shipping offer applies only to qualifying products, order values, and destinations shown on the website or checkout page.<\/p>\n\n\n\n Estimated delivery times are displayed during checkout or provided after shipment when available.<\/p>\n\n\n\n Typical international delivery may take approximately 7\u201325 business days after dispatch. Express delivery may be faster. These timeframes are estimates and are not guaranteed.<\/p>\n\n\n\n Delivery may be delayed by customs inspections, carrier disruptions, weather, public holidays, remote destinations, incomplete addresses, regulatory reviews, or other circumstances outside our reasonable control.<\/p>\n\n\n\n Processing time and delivery time are separate. The estimated delivery period begins after the order has been dispatched.<\/p>\n\n\n\n When tracking is available, the tracking number or tracking link will be sent to the customer by email after the order has been dispatched.<\/p>\n\n\n\n Tracking information may take several business days to appear in the carrier\u2019s system.<\/p>\n\n\n\n Customers should contact us at dxu76256@gmail.com<\/a> if tracking information has not updated for an extended period or if the order appears to be delayed.<\/p>\n\n\n\n International orders may be subject to customs duties, VAT, GST, import taxes, brokerage fees, clearance charges, or other fees imposed by the destination country or region.<\/p>\n\n\n\n Unless expressly stated during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.<\/p>\n\n\n\n We do not control customs charges and cannot guarantee the amount that may be assessed. Customers should contact their local customs authority for additional information before ordering.<\/p>\n\n\n\n We will not intentionally declare an incorrect value or describe products inaccurately on customs documentation.<\/p>\n\n\n\n Customers are responsible for confirming that purchased products may be legally imported, possessed, installed, programmed, and used in the destination country or region.<\/p>\n\n\n\n Radio equipment, communication equipment, batteries, software, antennas, and related accessories may be subject to certification, licensing, frequency, import, export, or end-use restrictions.<\/p>\n\n\n\n The customer is responsible for obtaining any required permits, licenses, approvals, registrations, or certifications.<\/p>\n\n\n\n Customers must provide a complete and accurate shipping address, recipient name, telephone number, postal code, and any other information required for delivery.<\/p>\n\n\n\n Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.<\/p>\n\n\n\n Customers may be responsible for additional shipping costs caused by an incorrect or incomplete address.<\/p>\n\n\n\n If delivery fails because of an incorrect address, absence of the recipient, refusal of the shipment, unpaid import charges, or failure to complete customs procedures, the package may be returned to us or disposed of by the carrier or customs authority.<\/p>\n\n\n\n Where a returned package is received by us, any refund will be handled according to our Return and Refund Policy. Original shipping charges, return shipping charges, customs charges, and other unrecoverable costs may be deducted where permitted by law.<\/p>\n\n\n\n Customers should inspect the package promptly after delivery.<\/p>\n\n\n\n If an order arrives damaged, contains an incorrect item, or has missing contents, please contact us at dxu76256@gmail.com<\/a> as soon as possible and provide:<\/p>\n\n\n\n \u2022 Order number If tracking shows that a package was delivered but it cannot be found, the customer should first check with household members, neighbors, the building reception, and the local carrier.<\/p>\n\n\n\n We will assist with eligible carrier investigations, but the final resolution may depend on the carrier\u2019s investigation and applicable law.<\/p>\n\n\n\n Orders containing multiple products may be shipped in separate packages. Separate packages may arrive on different dates and may have different tracking numbers.<\/p>\n\n\n\n Customers will not be charged additional shipping fees solely because we divide an order into multiple shipments, unless otherwise agreed.<\/p>\n\n\n\n Software, firmware, manuals, and other downloadable materials are delivered electronically and are not physically shipped.<\/p>\n\n\n\n Download access may be provided on the order-confirmation page, through the customer\u2019s account, or by email after payment has been confirmed.<\/p>\n\n\n\n Customers should contact dxu76256@gmail.com<\/a> if they experience difficulty accessing a purchased download.<\/p>\n\n\n\n Please contact us immediately if you wish to change or cancel an order.<\/p>\n\n\n\n We will try to accommodate the request, but an order cannot normally be changed or cancelled after it has been dispatched.<\/p>\n\n\n\n Returns and refunds are governed by our Return and Refund Policy and any mandatory consumer rights that apply to the customer.<\/p>\n\n\n\n For shipping questions, please contact:<\/p>\n\n\n\n Nan’an Tingfengzhe Communication Equipment Co., Ltd. Trading Name: SHJ Communications Shipping Policy Last […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1471","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tiengu.com\/index.php?rest_route=\/wp\/v2\/pages\/1471","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tiengu.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tiengu.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tiengu.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tiengu.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1471"}],"version-history":[{"count":1,"href":"https:\/\/tiengu.com\/index.php?rest_route=\/wp\/v2\/pages\/1471\/revisions"}],"predecessor-version":[{"id":1472,"href":"https:\/\/tiengu.com\/index.php?rest_route=\/wp\/v2\/pages\/1471\/revisions\/1472"}],"wp:attachment":[{"href":"https:\/\/tiengu.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1471"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
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\u2022 Destination country or region
\u2022 Carrier availability
\u2022 Customs or import restrictions
\u2022 Export-control or sanctions requirements
\u2022 Local regulations applying to radio or communication equipment<\/p>\n\n\n\n\n
\u2022 Standard shipping
\u2022 Express shipping
\u2022 Other carrier services shown during checkout<\/p>\n\n\n\n\n
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\u2022 Description of the problem
\u2022 Photographs of the package and product
\u2022 Photograph of the shipping label
\u2022 Any relevant carrier documentation<\/p>\n\n\n\n\n
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\u5357\u5b89\u542c\u98ce\u8005\u901a\u8baf\u8bbe\u5907\u6709\u9650\u516c\u53f8<\/p>\n\n\n\n
Website: https:\/\/tiengu.com<\/a>
Email: dxu76256@gmail.com<\/a>
Address: No. 1-438, Chuangye Avenue, Wenshan Village, Xiamei Town, Nan’an City, Quanzhou, Fujian, China<\/p>\n","protected":false},"excerpt":{"rendered":"