{"id":1096,"date":"2026-09-23T18:39:52","date_gmt":"2026-09-23T10:39:52","guid":{"rendered":"https:\/\/tiengu.com\/?page_id=1096"},"modified":"2026-09-23T18:39:53","modified_gmt":"2026-09-23T10:39:53","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/tiengu.com\/?page_id=1096","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><b>This is a sample page.<\/b><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return &amp; Refund Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Last Updated: September 23, 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Return &amp; Refund Policy applies to purchases made through <a href=\"https:\/\/tiengu.com\/\">https:\/\/tiengu.com<\/a>, operated by Nan&#8217;an Tingfengzhe Communication Equipment Co., Ltd. (\u5357\u5b89\u542c\u98ce\u8005\u901a\u8baf\u8bbe\u5907\u6709\u9650\u516c\u53f8), trading as SHJ Communications.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Return Period<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">We accept eligible return requests submitted within 30 calendar days after the customer receives the product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To request a return, please email <a href=\"mailto:dxu76256@gmail.com\">dxu76256@gmail.com<\/a> before sending any product back. Include the following information:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Order number<br>\u2022 Customer name<br>\u2022 Product name and model<br>\u2022 Reason for the return<br>\u2022 Photographs or videos showing any damage, defect, incorrect item, or missing components<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returns sent without prior authorization may not be accepted.<\/p>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Return Eligibility<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">To qualify for a return, the product must generally:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Be returned in its original condition<br>\u2022 Be free from avoidable damage or excessive wear<br>\u2022 Include the original packaging, manuals, accessories, cables, batteries, chargers, and other supplied components<br>\u2022 Include proof of purchase or the relevant order number<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers may inspect a product as reasonably necessary to confirm its nature, characteristics, and operation. A deduction may be made where permitted by law if the product has lost value because of handling beyond what is reasonably necessary.<\/p>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Damaged, Defective, Incorrect, or Incomplete Orders<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Please inspect your order promptly after delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the product arrives damaged, defective, incomplete, or different from the product ordered, contact us at <a href=\"mailto:dxu76256@gmail.com\">dxu76256@gmail.com<\/a> as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please provide clear photographs or videos of:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 The shipping package<br>\u2022 The shipping label<br>\u2022 The product received<br>\u2022 The damaged or defective area<br>\u2022 All items included in the package<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After reviewing the evidence, we may provide troubleshooting support, replacement parts, a replacement product, a partial refund, or a full refund, depending on the circumstances and applicable law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When the return results from our error or a confirmed product defect, we will bear reasonable authorized return-shipping costs where required.<\/p>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Change-of-Mind Returns<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Eligible physical products may be returned within the applicable return period if the customer changes their mind.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unless required otherwise by applicable law:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 The customer is responsible for return-shipping costs<br>\u2022 Original shipping charges are generally non-refundable<br>\u2022 Customs duties, import taxes, currency-conversion charges, and bank fees are generally non-refundable by us<br>\u2022 The customer is responsible for ensuring that the return package is properly packed and reaches the approved return address<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For customers protected by mandatory consumer laws, including eligible consumers in the European Union, statutory withdrawal rights remain unaffected. EU consumers generally have a 14-day right to withdraw from eligible online purchases, subject to applicable exceptions.<\/p>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>Return Authorization and Address<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Do not return products to the address shown on the shipping label without contacting us first.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The appropriate return address may depend on the customer\u2019s location, the product, and the warehouse that fulfilled the order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After approving the return request, we will provide:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Return instructions<br>\u2022 The authorized return address<br>\u2022 Any required return reference or authorization information<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are not responsible for products returned to an unauthorized or incorrect address.<\/p>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li>Return Shipping<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should use a trackable shipping service and keep the shipping receipt and tracking information until the return is completed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are not responsible for return packages lost or damaged in transit when the customer arranged the return shipment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cash-on-delivery or postage-due return packages may be refused unless we approved the arrangement in writing.<\/p>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\">\n<li>Non-Returnable Items<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Unless defective or otherwise required by applicable law, the following items may not be eligible for return:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Customized, personalized, or specially configured products<br>\u2022 Products damaged through misuse, improper installation, unauthorized modification, accident, neglect, or failure to follow instructions<br>\u2022 Products missing supplied components, serial numbers, labels, or original accessories<br>\u2022 Clearance or final-sale products identified as non-returnable before purchase<br>\u2022 Gift cards<br>\u2022 Software license keys that have been activated or redeemed<br>\u2022 Downloadable files that have already been accessed or downloaded, subject to applicable law<br>\u2022 Items that cannot be returned for health, safety, security, licensing, or regulatory reasons<\/p>\n\n\n\n<ol start=\"8\" class=\"wp-block-list\">\n<li>Software and Digital Downloads<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Before purchasing or downloading software, firmware, manuals, programming files, or other digital content, customers are responsible for checking product-model and system compatibility.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Digital products that have not been downloaded, accessed, activated, or delivered may be eligible for cancellation and refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After a digital file has been downloaded, accessed, delivered, or a license key has been activated, the purchase is generally non-refundable unless:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 The digital content is defective<br>\u2022 The customer received the incorrect file<br>\u2022 The content is materially different from its description<br>\u2022 A refund is required by applicable law<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where required by law, immediate access to digital content may require the customer\u2019s express consent and acknowledgment that the applicable cancellation or withdrawal right may be lost once delivery or downloading begins.<\/p>\n\n\n\n<ol start=\"9\" class=\"wp-block-list\">\n<li>Radio Equipment and Regulatory Compatibility<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for confirming before purchase that radio equipment, frequencies, transmission functions, software, accessories, and intended uses comply with the laws and licensing requirements of their country or region.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A product is not considered defective solely because its transmission functions, frequencies, certification, programming, or use are restricted by local law, provided that the product supplied matches its description.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This provision does not limit any mandatory rights relating to incorrect, defective, or misdescribed products.<\/p>\n\n\n\n<ol start=\"10\" class=\"wp-block-list\">\n<li>Refund Inspection<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">After receiving a returned product, we will inspect it and notify the customer whether the refund has been approved.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the return does not meet this policy, we may:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Refuse the return<br>\u2022 Send the product back to the customer<br>\u2022 Deduct an amount reflecting missing components, avoidable damage, or reduced value where permitted by law<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will explain any material deduction or rejection.<\/p>\n\n\n\n<ol start=\"11\" class=\"wp-block-list\">\n<li>Refund Method and Processing Time<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Approved refunds will normally be issued to the original payment method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We generally process approved refunds within 5\u201310 business days after completing the return inspection. The customer\u2019s bank, card issuer, or payment provider may require additional time to post the refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping fees, customs duties, import taxes, bank charges, and currency-conversion fees are refundable only when required by applicable law or when expressly approved by us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the original payment method cannot receive the refund, we will contact the customer to arrange a lawful alternative.<\/p>\n\n\n\n<ol start=\"12\" class=\"wp-block-list\">\n<li>Order Cancellations<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Customers may request cancellation by emailing <a href=\"mailto:dxu76256@gmail.com\">dxu76256@gmail.com<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will try to cancel orders that have not yet been processed or shipped. However, cancellation cannot be guaranteed after fulfillment has begun.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If an order has already shipped, the customer may need to receive it and request a return under this policy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If we cannot fulfill or ship an order, we will cancel the affected item and refund the applicable amount, including charges required to be refunded by law.<\/p>\n\n\n\n<ol start=\"13\" class=\"wp-block-list\">\n<li>Exchanges<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">We do not guarantee direct exchanges.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where appropriate, we may offer a replacement for a damaged, defective, or incorrect product. For a change-of-mind request, the customer may be asked to return the original product for a refund and place a new order.<\/p>\n\n\n\n<ol start=\"14\" class=\"wp-block-list\">\n<li>Undeliverable, Refused, or Unclaimed Packages<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If an order is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or failure to complete customs procedures, we may deduct the original shipping costs, return-shipping costs, customs charges, and other reasonable expenses from the refund where permitted by law.<\/p>\n\n\n\n<ol start=\"15\" class=\"wp-block-list\">\n<li>Mandatory Consumer Rights<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">This policy does not exclude, restrict, or replace any consumer rights that cannot legally be waived.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the laws applicable to the customer provide stronger cancellation, return, repair, replacement, warranty, or refund rights, those mandatory rights will apply.<\/p>\n\n\n\n<ol start=\"16\" class=\"wp-block-list\">\n<li>Contact Us<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">To request a return, report a problem, or ask about a refund, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nan&#8217;an Tingfengzhe Communication Equipment Co., Ltd.<br>\u5357\u5b89\u542c\u98ce\u8005\u901a\u8baf\u8bbe\u5907\u6709\u9650\u516c\u53f8<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Trading Name: SHJ Communications<br>Website: <a href=\"https:\/\/tiengu.com\/\">https:\/\/tiengu.com<\/a><br>Email: <a href=\"mailto:dxu76256@gmail.com\">dxu76256@gmail.com<\/a><br>Address: No. 1-438, Chuangye Avenue, Wenshan Village, Xiamei Town, Nan&#8217;an City, Quanzhou, Fujian, China<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is a sample pag 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