{"id":1474,"date":"2026-09-23T18:44:07","date_gmt":"2026-09-23T10:44:07","guid":{"rendered":"https:\/\/tiengu.com\/?page_id=1474"},"modified":"2026-10-06T20:40:58","modified_gmt":"2026-10-06T12:40:58","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/tiengu.com\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1474\" class=\"elementor elementor-1474\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c9a3140 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"c9a3140\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c9a3141\" data-id=\"c9a3141\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c9a3142 elementor-widget elementor-widget-html\" data-id=\"c9a3142\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t\n<div class=\"shjc\">\n<section class=\"hero\"><div class=\"wrap hero-grid\"><div><p class=\"eyebrow\">SHJ Communications \u00b7 Support<\/p><h1>Contact Us<\/h1><p class=\"intro\">How can we help?<br>Get in touch for product advice, order assistance, technical support, or business inquiries.<\/p><\/div><div class=\"email-card\"><p class=\"email-label\">Email our team<\/p><a class=\"email\" href=\"mailto:dxu76256@gmail.com\">dxu76256@gmail.com<\/a><p class=\"reply\"><strong>WhatsApp:<\/strong> <a href=\"https:\/\/wa.me\/8618750490088\" target=\"_blank\" rel=\"noopener\">+86 187 5049 0088<\/a><\/p><p class=\"reply\">We normally respond within 1\u20133 business days.<\/p><div class=\"actions\"><a class=\"btn\" href=\"mailto:dxu76256@gmail.com\">Email Us <span aria-hidden=\"true\">&nbsp;\u2197<\/span><\/a><a class=\"btn secondary\" href=\"https:\/\/wa.me\/8618750490088\" target=\"_blank\" rel=\"noopener\">Chat on WhatsApp <span aria-hidden=\"true\">&nbsp;\u2197<\/span><\/a><button class=\"btn secondary\" type=\"button\" id=\"shj-copy-email\">Copy Email<\/button><\/div><span class=\"status\" id=\"shj-copy-status\" role=\"status\" aria-live=\"polite\"><\/span><\/div><\/div><\/section>\n<section class=\"support\"><div class=\"wrap\"><div class=\"section-head\"><h2>Find the right support<\/h2><p>A few details help us assist you faster.<\/p><\/div><div class=\"cards\">\n<article class=\"card\"><span class=\"icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\"><path d=\"m3 7 9-4 9 4-9 4-9-4Zm0 0v10l9 4 9-4V7M12 11v10M7 5l10 5v4\"\/><\/svg><\/span><h3>Orders &amp; Returns<\/h3><p>Questions about an order, delivery, or a return? Our team can help.<\/p><ul><li>Include your name and order number<\/li><li>Describe the issue clearly<\/li><li>Attach photos if an item is damaged or incorrect<\/li><\/ul><a href=\"mailto:dxu76256@gmail.com?subject=Order%20%26%20Return%20Inquiry\">Get order help <span aria-hidden=\"true\">\u2192<\/span><\/a><\/article>\n<article class=\"card\"><span class=\"icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 13V10a7 7 0 0 1 14 0v3M5 12H3v7h4v-7H5Zm14 0h2v7h-4v-7h2ZM19 19v2h-7\"\/><\/svg><\/span><h3>Technical Support<\/h3><p>Need help with radio setup, programming, software, or Super-PTT?<\/p><ul><li>Include the exact product model<\/li><li>Add hardware, firmware, or software version if known<\/li><li>Describe the issue and any error messages<\/li><\/ul><a href=\"mailto:dxu76256@gmail.com?subject=Technical%20Support%20Inquiry\">Get technical help <span aria-hidden=\"true\">\u2192<\/span><\/a><\/article>\n<article class=\"card\"><span class=\"icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"7\" width=\"18\" height=\"14\" rx=\"2\"\/><path d=\"M8 7V3h8v4M3 12a24 24 0 0 0 18 0M10 13h4\"\/><\/svg><\/span><h3>Business Inquiries<\/h3><p>Contact us about product sourcing, bulk orders, or potential cooperation.<\/p><ul><li>Tell us your company and country<\/li><li>Share the products and quantities you need<\/li><li>Include any specific requirements<\/li><\/ul><a href=\"mailto:dxu76256@gmail.com?subject=Business%20Inquiry\">Discuss your needs <span aria-hidden=\"true\">\u2192<\/span><\/a><\/article>\n<\/div><div class=\"help\"><div><h3>Looking for a quick answer?<\/h3><p>Find product resources and order policies.<\/p><\/div><div class=\"help-links\"><a href=\"\/?page_id=91\">Downloads \u2197<\/a><a href=\"\/?page_id=1471\">Shipping \u2197<\/a><a href=\"\/?page_id=1096\">Returns &amp; Refunds \u2197<\/a><\/div><\/div><\/div><\/section>\n<section class=\"details\"><div class=\"wrap\"><div class=\"info-grid\"><div><h2>Company Information<\/h2><p><strong>SHJ Communications<\/strong><br>Trading name of Nan\u2019an Tingfengzhe Communication Equipment Co., Ltd.<br>\u5357\u5b89\u542c\u98ce\u8005\u901a\u8baf\u8bbe\u5907\u6709\u9650\u516c\u53f8<\/p><address>No. 1-438, Chuangye Avenue, Wenshan Village,<br>Xiamei Town, Nan\u2019an City, Quanzhou, Fujian, China<\/address><p class=\"notice\">For returns, contact us first for authorization and the correct return address. Do not send products to this business address without our written confirmation.<\/p><\/div><div><h2>Support Hours<\/h2><span class=\"hours\">China Standard Time \u00b7 UTC+8<\/span><p><strong>Monday\u2013Friday \u00b7 9:00 AM\u20136:00 PM<\/strong><\/p><p>Messages received on weekends or public holidays will normally be handled on the next business day.<\/p><p>Typical response time: <strong>1\u20133 business days.<\/strong><\/p><\/div><\/div><details><summary>Before requesting technical support<\/summary><p>Confirm your exact product model and hardware version before installing software or firmware. Radio equipment, programming, frequencies, and intended use must comply with applicable laws and licensing requirements in your country or region.<\/p><\/details><\/div><\/section>\n<\/div>\n\n<style id=\"shj-mobile-20261004\">\n@media(max-width:700px){\n#masthead .site-title{font-size:19px;line-height:1.25}#masthead .ast-primary-header-bar{min-height:64px}#masthead .menu-toggle{min-width:44px;min-height:44px}#ast-mobile-header .menu-link{min-height:48px;display:flex;align-items:center;padding:10px 22px;font-size:16px}\nbody .entry-content{overflow-wrap:anywhere}body .entry-content img{max-width:100%;height:auto}\nbody #colophon .shj-footer-columns>div:not(.shj-footer-contact),body #colophon .shj-footer-service-grid{display:none}\nbody #colophon .shj-footer-columns{display:block;padding:20px 0}\nbody #colophon .shj-footer-brand{padding:12px 0}\nbody #colophon .site-above-footer-wrap{padding-top:20px}\nbody #colophon #astra-footer-menu{gap:4px 16px}\nbody #colophon #astra-footer-menu 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